Reframing Our Insights – Transforming Our Efforts
There are acronyms to describe the tools and systems that are used to survive in the world of business – including:
- BI – collecting business needs
- ERP – providing business solutions
- CRM – managing customers/feedback
Every new parent knows what every business owner (and everyone else) should learn – that knowledge comes from the sudden awakening that the baby needs something – and right now.
The next question is WHAT. The baby is not able to communicate so the parent has to investigate the situation and determine the options that could bring relief – or satisfaction. The next question is HOW. The parent has to decide how to address the situation and provide the solution. With any luck (and just-in-time delivery) – the needs will be met and the parent can return to business-as-usual, LISTENING And READY for the next active call of duty.
Babies don’t even have to ‘know’ what they need to create the change in the system that can force parents to listen, respond, learn (repeatedly). Somewhere along that critical path toward mutual success they come to a sustainable approach – the viable convergence of needs, and solutions, and feedback. Parents know that the baby must be fed – and then we also must eventually “burp ’em” . That final result serves as a feedback loop – assuring that the formulation was well placed – and well received (borrowing/combining “BIRPM” from those three business acronyms above suggests the same closure).
Unfortunately, that early lesson is often lost later in life. Those same babies may have all but given up yearning to get what they want – let alone what they need – by the time they mature, enter the workplace, interact in society, and share common space on this small blue planet. Their frame of reference ‘lens’ somehow seems to get broken.
So would it help to replace that ‘lens’
– to improve our own insight – to expand our shared vision ?
“Reframers” is only the latest term used to describe those who are willing to take a new look at what is – and consider what might be better – and how. That focused choice is not new and countless others have made it – on the way to a mindless job – in the throes of a hopeless marriage – on the last day of meeting payroll – on the way to an enemy prison.
Somehow at the ‘last moment’ they decide.
That decision is their first step in a better direction.
“Reframers” decide to “question prior answers”. Repeating what has always been done is only randomly effective, even given the same challenge. Only those with “status” stand to gain from protecting the “status quo”. Everyone else stands to gain from liberating everyone else.
They use the new insight to “answer current questions”. That is always the first step toward a better result. Getting current information about the real need can empower us to avoid a another failed approach – to create rather than focusing blame on ‘yesterday’.
They create “future solutions”. The symptoms of yesterday’s decisions will face us today. But our decisions today will also face us tomorrow with more unwanted symptoms – if we don’t enact meaningful change. Today we must converge insight into the initiatives that can fulfill our desired results, tomorrow.
They share the “benefits”. Some will be the customers – some will be the providers – some will be brokers of information or products – some will defend the rights of all of them to exchange and enjoy all these benefits. They all share a relatively small space on a small planet that is hurtling through space – one that ‘they’ must all sustain if WE are to all survive.
Where does your frame of reference …fit within this frame of relevance?
Are you ready to be cloud-based and crowd-sourced..?
Can we apply a little process improvement
– and even some parental skill?
Written by gsbigger
July 14, 2010 at 12:37 pm
Posted in accountability, co-creation, collaboration, Competition platforms, Congress, Content market, crowdsourcing, design thinking, Distributed innovation platforms, Global Redesign Initiative, Idea platform, innovation, Innovation prize, Prediction markets, Process Improvement, recovery, social capital, social collaboration, social media, social networking, transparency
Tagged with ambient knowledge, Business 2.0, business intelligence, collaboration, Communities, cooperation, crowdsourcing, customer relationship management, Process Improvement, relationship economy, social collaboration, social media, social networking, social networks, WEB 2.0, Wikinomics
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