U-Netted Nations™

It's about time… to take INDIVIDUAL responsibility for our MUTUAL benefit..

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Reframing Our Insights – Transforming Our Efforts

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There are acronyms to describe the tools and systems that are used to survive in the world of business – including:

  • BI – collecting business needs
  • ERP – providing business solutions
  • CRM – managing customers/feedback

Every new parent knows what every business owner (and everyone else) should learn – that knowledge comes from the sudden awakening that the baby needs something – and right now.

The next question is WHAT. The baby is not able to communicate so the parent has to investigate the situation and determine the options that could bring relief – or satisfaction. The next question is HOW. The parent has to decide how to address the situation and provide the solution. With any luck (and just-in-time delivery) – the needs will be met and the parent can return to business-as-usual, LISTENING And READY for the next active call of duty.

Babies don’t even have to ‘know’ what they need to create the change in the system that can force parents to listen, respond, learn (repeatedly). Somewhere along that critical path toward mutual success they come to a sustainable approach – the viable convergence of needs, and solutions, and feedback. Parents know that the baby must be fed – and then we also must eventually “burp ’em” . That final result serves as a feedback loop – assuring that the formulation was well placed – and well received (borrowing/combining “BIRPM” from those three business acronyms above suggests the same closure).

Unfortunately, that early lesson is often lost later in life. Those same babies may have all but given up yearning to get what they want – let alone what they need – by the time they mature, enter the workplace, interact in society, and share common space on this small blue planet. Their frame of reference ‘lens’ somehow seems to get broken.

a shattered view of life

So would it help to replace that ‘lens’

– to improve our own insight – to expand our shared vision ?

Reframers” is only the latest term used to describe those who are willing to take a new look at what is – and consider what might be better – and how. That focused choice is not new and countless others have made it – on the way to a mindless job – in the throes of a hopeless marriage – on the last day of meeting payroll – on the way to an enemy prison.

Somehow at the ‘last moment’ they decide.

That decision is their first step in a better direction.

“Reframers” decide to “question prior answers”. Repeating what has always been done is only randomly effective, even given the same challenge. Only those with “status” stand to gain from protecting the “status quo”. Everyone else stands to gain from liberating everyone else.

They use the new insight to “answer current questions”. That is always the first step toward a better result. Getting current information about the real need can empower us to avoid a another failed approach – to create rather than focusing blame on ‘yesterday’.

They create “future solutions”. The symptoms of yesterday’s decisions will face us today. But our decisions today will also face us tomorrow with more unwanted symptoms – if we don’t enact meaningful change. Today we must converge insight into the initiatives that can fulfill our desired results, tomorrow.

They share the “benefits”. Some will be the customers – some will be the providers – some will be brokers of information or products – some will defend the rights of all of them to exchange and enjoy all these benefits. They all share a relatively small space on a small planet that is hurtling through space – one that ‘they’ must all sustain if WE are to all survive.

Where does your frame of reference …fit within this frame of relevance?

Are you ready to be cloud-based and crowd-sourced..?

Can we apply a little process improvement

– and even some parental skill?

An ear to the ground… (or ground up?)

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How does your business improvement process “stack up” against your competition…?

– is it starting to teeter, tilt, and topple..?

In technology, the “stack” refers to the operating components that ride on top of and then depend on the lower layer for their own functionality. In business that “stack” may be the hierarchical model often depicted in org charts (as if that inversely-stacked allegiance is really honored in actual business relationships). But that said, there is certainly an interdependence and certain components do support and empower the successive ones – as stated here:

Values should underpin Vision, which dictates Mission, which determines Strategy, which surfaces Goals, that frame Objectives, which in turn drives the Tactics that tell an organization what Resources, Infrastructure and Processes are needed to support a certainty of execution. – (Mike Myatt 1988)

Having the right framework, foundation, and functionality can make all the difference. That is what has been studied and proven over the years, regardless of whatever name is given to the current business theology. Designing for change is one of those concepts offered by Roger Martin, Dean of the Rotman School of Management. Each theory echoes some similar constructs and suggests at least the following practical considerations.

FRAMEWORK

The overall environment in which a company operates can define it – and enhance or limit its ultimate impact. It turns out that it is not just the course of action that is planned and executed but also the ability to change course in route to the intended destination, dynamically. All the work put into a business plan to sail toward success will only be as effective as the response of those who make dynamic adjustments as circumstances demand. That is why published plans are more likely to fail than online tools that provide a ‘live-in’ framework in which to “adjust the sails as the wind changes, and reach the shore, safely”.

FOUNDATION

There are only two things that stop a company in its tracks on the path toward success: People and People. The people that want (pull) whatever it is that you intend to provide are the primary foundation of your business. Until one person wants and buys your offering, there is no business, only a theory about the demand. The people that provide what you offer (push) are the other half of the foundation to your enterprise. That supply chain must be integrated to respond appropriately in terms of timing, quantity, and quality. If there are any broken links, those other people (customers) can and will go elsewhere to meet their needs, needs that change daily!

FUNCTIONALITY

Defining a value proposition that meets the need of THOSE people (customers) and implementing the processes undertaken by YOUR people (suppliers) to meet those needs is done within the framework of your operations. Putting the entire chain together and making sure it doesn’t break is accomplished within the framework of the whole market dynamic. But that is often not what is carried out – or done well – and that integrated ‘dynamic’ (pull-push) often results in broken ‘links’.

The only things that can interfere with successfully creating that value chain are two things: people and people. If THOSE people who want something decide that they want something else (that you don’t or won’t offer) then your offer is immediately unacceptable. The only thing you need to know is what they want – today and tomorrow (not yesterday).

The only thing that keeps YOUR people from providing what is requested is the process by which your people respond to that request – along that supply chain (process), immediately!

So, the most important question about your approach comes down to this –

“Is it immediate?”

Imagine filling your gas tank as you take a cross-county trip by only using the miles-per gallon report from an earlier trip. You would likely find yourself out of gas somewhere along the interstate. Yet that is similar to how we use actuarial evidence of past performance, even if it is done within what-if analysis or other business ‘projections’. Imagine driving in a manner or at a rate of speed based on the average air pressure in your tires last year. A small nail in the road can alter your course or bring you to a complete stop, immediately.

Neither of these analogies is likely true in your business, right? That being said, what are you doing that is NOT based on feedback from the entire chain – IMMEDIATELY?

How long is the delay before you hear from THOSE people – or YOUR people?

Perhaps more importantly, what do you hear from them and how much ‘filtering’ occurs before you hear it? Is whatever you hear filtered by:

  • timing (out of date or after the impact)
  • relevance (lacking in broader or related details)
  • politics (flavored by vested interest or self-preservation)

You can forget what the competition is planning – if you don’t find out what your customers want. You can forget what mid-managers report after ‘sanitizing’ it if you don’t get in direct touch with everyone that touches your supply process. Your success depends on the unbroken and effective linkage of these PEOPLE, and knowing what they know about you and your business.

Very likely you are not immediately aware of what is REALLY happening

with THOSE people – or with YOUR people.

The only way a business can respond and improve and survive is by using a real-time ‘dashboard‘. You need to know how all components are re-ACTING. You need

  • an integrated view of the entire framework of your market environment
  • as heard from the voices of Those people and Your people who are the foundation
  • for adjusting the current functionality that you use to keep the entire chain intact

and you need it dynamically – immediately and continuously.

If your business plan is published, it is also out of date, immediately. If you aren’t hearing from everyone in YOUR organization, be assured that some recruiter or placement firm is. If you aren’t hearing from THOSE people, be assured that your competition already has.

And don’t overlook what has become ‘the last mile’ in that chain. THEY are also already connected and discussing you and your business information around the globe/24/7/365. Even if you choose not to actively participate in ‘social networking’, you are already being (mis?)represented there. Your challenge is to keep an ear to the ground and gain equitable representation and equitable remuneration within this new relationship economy.

If your business results aren’t stacking up to suit you (or to suit your customers), that ‘information’ is already putting you and your company at risk of being “ground up” in the continuous process of competition, improvement, and survival – and immediately.

What’s NEXT with YOU – care to comment…?
– dare to COOPERATE?

Let us know what part you want to enjoy – with us!!

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NOTE: While this website is my personal initiative, the ASK4™ approach is a participant-managed collaboration platform and the U-Netted Nations™ is the result of our ‘Collaboration On Purpose’. My voice becomes one in a million – immediately.
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